Topps Redemption and Authenticity Guarantee ProgramTERMS & CONDITIONS Last Updated: September 5, 2025

Topps is committed to enhancing the collector experience, delivering products collectors are proud and excited to collect, and protecting the integrity of trading cards. Topps has made enhancements and updates to our collector policies.

Please read these terms and conditions carefully.

By participating in our Redemption and Authentcity Guarantee Program, you agree to these Topps Redemption and Authenticity Guarantee Terms and Conditions and our . Topps may amend, modify or supplement these terms and conditions from time to time in its discretion.

Why did I get a redemption card?

At time of the product release, Topps did not insert the completed card into the product of the player(s) indicated on the reverse side of your redemption card. There may be multiple reasons why Topps may not have been able to insert the completed card into the final product, including to protect the integrity product or safety of the card, the player(s) being unable to sign during the production window, cards being damaged in production or various other production issues, etc.

How do I receive the completed card?

To receive the completed card of the player(s) indicated on your redemption card, gently scratch off the silver covering to reveal the redemption code. Enter the redemption code into your redemption account on Topps.com.

What if I can’t read the redemption code?

If the redemption code cannot be read, please hand print your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned.

What happens if Topps cannot read the code once it is mailed in?

If Topps is unable to read the code printed on the redemption card, the card will not be redeemed. The redemption card is void.

What if the system will not accept the code I entered?

If the system will not accept a redemption code, please complete your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned. You may contact Topps Customer Service to confirm if the code you are entering is valid before mailing the card.

How many times can a redemption code be redeemed?

Redemption codes can only be redeemed one time. Any additional attempts to redeem a code will be rejected and the redemption card and code will be void.

What if I do not have access to the Internet to redeem the code?

If you are unable to redeem online, please hand print your information on the back of the redemption card and mail it to: Topps Redemption Cards, PO Box 851347 Mesquite, TX 75185. Redemption cards will not be returned

When do I have to enter my redemption code?

For any cards released prior to January 1, 2022, the redemption codes must be received or entered on Topps.com no later than the expiration date printed on the redemption card. Expiration dates can vary. Please make sure to review the expiration date on the front of the redemption card.

For any products dated on the card as 2021/2022 or 2022 season and after, those codes will now be valid for 10 total years and must be received or entered on Topps.com within that timeframe.

Expiration dates cannot be extended unless subject to the above.

How do I submit an expired redemption code?

Once a redemption code expires, it cannot be submitted, extended or redeemed, in any case unless subject to the above.

How long does it take to receive the completed card after entering my redemption code?

Please allow up to 15 weeks for processing, except for Mystery Redemptions which may take up to 6 months after announced.

What is a Mystery Redemption?

A Mystery Redemption is for a player(s) which Topps announces later in the season. Once the player is announced, Topps produces the card. Topps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed. Please note that Mystery Redemptions may not be substituted like other kinds of redemptions as detailed below.

Is there any event where my redeemed card might be substituted for a different card?

Yes, Topps offers two options for voluntary substitutions as follows:

• Voluntary Substitutions After 15 weeks. If the completed card is not available in 15 weeks and you have not previously received a substitution for this card, you may request a substitution which will be equal to current market value of the redeemed card as determined by Topps.

• Voluntary Substitutions After 6 Months. If a completed card is not available and you have not previously received a substitution for this card after 6 months, then you may request a substitution and Topps will provide substitute card(s) or Topps.com credit valued at 200% of current market value of the redeemed card as determined by Topps.

Please note that Topps reserves the right in its discretion to deny a substitution request at any time based on the status of your redemption card due to you. This includes substitution requests made through the consumer’s redemption account on Topps.com, which may be reversed. For example, Topps may deny your substitution request because Topps believes your completed card may be available soon such that your substitution is no longer necessary. In addition, Topps maintains the right in its discretion to substitute new card(s) if the card you are submitting the redemption for cannot be completed and Topps determines it is to be “uncirculated”.

For more information about how Topps determines the current market value of a redemption card, please see below.

Is there any event where Topps will unilaterally substitute my redemption card?

Yes, in the unlikely event Topps is unable to fulfill a redemption due to circumstances beyond its control (for example, player or talent death, player or talent refusal, or other comparable events), Topps will provide substitute card(s) or Topps.com credit valued at 300% of the current market value of the redeemed card as determined by Topps.

For more information about how Topps determines the current market value of a redemption card, please see below.

What is the Topps Authenticity Guarantee?

Simply put – Topps guarantees the authenticity of its products, including unaltered Topps certified autograph issue and unaltered relic cards.

Why does Topps offer an authenticity guarantee?

Topps recognizes there is always the possibility of mistakes, anomalies, or inconsistencies as products are created. Collectors can be assured that Topps will always stand behind its products.

How does Topps certify its autographs and relics?

In-person signings with a Topps representative are our preferred practice. When a representative is not present, Topps will certify using industry standard means of authenticity.

Topps uses game/event used and/or player/talent worn relics in its products. Game/event used relics are authenticated by trusted first parties or certified by Topps based on the provenance of the relic. Player/talent worn relics are either worn in the presence of a Topps representative or will be certified using industry standard means of authenticity.

What happens if leading grading companies will not authenticate my Topps autograph or an authenticity issue concerning a relic?

Topps has no control over the decisions of independent grading companies regarding authentication. Topps recognizes the importance of authentication. In the rare event that leading grading companies will not authenticate an unaltered Topps autographed card or legitimate issues arise regarding the authenticity of an unaltered relic card, Topps will remake the card and secure new autograph(s) and/or relic(s), or Topps will provide a substitute card(s) of equal or higher value of the card, or Topps will provide a Topps.com credit valued at 200% of the current market value of the card, as determined by Topps.

How does Topps determine the ‘current market value’ of cards?

When you request a substitution (or when Topps determines a substitution card is necessary as described above), you will receive a card(s) or Topps.com credit of equal or greater value as determined by Topps in its sole discretion, based on the current market value at the time of the claim or, in extreme circumstances, at a more appropriate moment in time. Current market value is based on various factors which may include prior sales or current prices on leading marketplaces such as eBay. Topps does not control secondary market card value changes and will not provide increased value if the card redemption is completed within the 15 week or 6 months window, respectively, or following redemption submission or claim respectively.

What card will I receive as the substitution?

Substitute cards are selected by Topps based on market value as described above and available inventory for the same sport or property. From time to time, Topps may offer you a choice between multiple substitute cards that Topps’ determines have equal value. You will have up to 48 hours (or less if communicated by Topps) to choose which card(s) to receive. If you do not respond within the required time frame, Topps may withdraw any offers. In all instances, (whether you request a substitute or Topps decides to substitute a card), substitute card choices made by Topps are final.

What if I want a specific player or team as a substitute?

A request can be made for a specific player or team, but it is not guaranteed. Inventory is limited and Topps may not have all players/teams available at appropriate values. From time to time, Topps may offer you a choice between multiple substitute cards that Topps’ determines have equal value. You will have up to 48 hours (or less if communicated by Topps) to choose which card(s) to receive. If you do not respond within the required time frame, Topps may withdraw any offers.

What happens if there is a conflict between these terms and conditions and other information I see?

These Terms and Conditions will control and govern if there is any conflict or inconsistency between these Terms and Conditions and any other statements, descriptions, or terms that may appear, be seen or heard on or within Topps products, packaging, promotional materials, marketing or customer service communications, or otherwise.

How do I update my mailing address, email address or other personal contact information?

Log into your redemption account to edit your contact information. It is important to keep this information current to allow Topps to contact you and to receive your completed card. Failure to maintain current information may result in not receiving your completed card or, in the case of a redemption card, having the redemption cancelled.

What happens if I do not receive my package after it ships?

Notify Topps within five business days if your package is not delivered within the estimated delivery time advised by FedEx and/or USPS.

What happens if my package is received damaged?

Notify Topps within five business days of delivery. You will need to return the original packaging and item to Topps in order for Topps to replace any damaged items. You will also need to send Topps clear images of your item and its packaging in the condition it was in when delivered. For damaged items, Topps does not guarantee remade replacement cards and maintains the right in its discretion to offer to substitute a new card of equal value as determined by Topps.

What happens if my package is missing any item?

Notify Topps within five business days of delivery. You will need to return to Topps the original packaging in order for Topps to confirm and/or replace any missing items.

What happens if my package is returned to Topps (undeliverable)?

If Topps receives your package back, undeliverable via the carrier, Topps will notify you via your current email address on file. Topps will need your current mailing address to reship the package. If Topps does not receive a response within 10 business days, in the case of a redemption, the redemption will be cancelled, and items will be forfeited.

What happens if my package is returned undeliverable a second time?

Topps will reship the package C.O.D. to an updated address.

How do I contact Topps?

You may contact Topps Customer Service via topps.com/support.